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Rhodos Horizon Marina - Guest Satisfaction Form
Please, select one level of satisfaction
5
Excellent
4
Very Good
3
Good
2
Moderate
1
Poor
Guest Information
Please provide your stay details
Room number
Arrival date
Departure date
Travel Agent
Marketing Information
Help us understand how you found us
How did you find us?
Travel agency
Internet
Publicity
Other
Please specify:
Why did you choose our hotel?
Services Provided
Facilities
Satisfied by previous visit
Advertising
Suggested
Repeaters
Please specify:
Reception
Check-in
5
4
3
2
1
Courtesy and helpfulness
5
4
3
2
1
Reception level of knowledge
5
4
3
2
1
Night receptionist
5
4
3
2
1
Check-out
5
4
3
2
1
Room
Cleanliness of your room
5
4
3
2
1
Cleanliness of bathroom
5
4
3
2
1
Comfort of your room
5
4
3
2
1
Comfort of your bathroom
5
4
3
2
1
TV
5
4
3
2
1
Air conditioning
5
4
3
2
1
Maintenance to damages
5
4
3
2
1
Restaurant
Breakfast: quality and variety
5
4
3
2
1
Fast and friendly service
5
4
3
2
1
Lunch: quality and variety
5
4
3
2
1
Fast and friendly service
5
4
3
2
1
Dinner: quality and variety
5
4
3
2
1
Fast and friendly service
5
4
3
2
1
Cleanliness
5
4
3
2
1
Buffet
Hot buffet
5
4
3
2
1
Cold buffet
5
4
3
2
1
Variety of fruits
5
4
3
2
1
Variety of cakes
5
4
3
2
1
Quality of the food
5
4
3
2
1
Pastry
Desserts quality
5
4
3
2
1
Desserts variety
5
4
3
2
1
Bread variety
5
4
3
2
1
Pool Bar
Fast and friendly service
5
4
3
2
1
Quality & presentation of drinks
5
4
3
2
1
Cleanliness
5
4
3
2
1
Bar
Fast and friendly service
5
4
3
2
1
Quality & presentation of drinks
5
4
3
2
1
Cleanliness
5
4
3
2
1
Fitness
Service
5
4
3
2
1
Cleanliness
5
4
3
2
1
Your opinion of our:
Swimming pools
5
4
3
2
1
Gardens
5
4
3
2
1
Cleanliness of public areas
5
4
3
2
1
Value Assessment
Overall value for money for your stay
5
4
3
2
1
Staff Evaluation
Friendly attitude
5
4
3
2
1
Courtesy
5
4
3
2
1
Efficiency
5
4
3
2
1
Care
5
4
3
2
1
Knowledge of their work
5
4
3
2
1
Future Visits
Are you going to visit us in the future?
Yes
No
Would you recommend our hotel to your friends?
Yes
No
Additional Comments
Other comments/suggestions